Billing Errors

Billing Error Recovery

Carrier invoices are complex. Duplicate charges, unused labels, and misclassified surcharges slip through constantly. We catch them all.

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Three Types of Billing Errors We Recover

Every carrier invoice has hundreds of line items. Errors are inevitable. We cross-reference every charge to find money you're owed. Carriers won't proactively give it back.

What We Look For

Three distinct billing error categories, each requiring a different detection approach.

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Duplicate Charges

The same shipment billed twice across invoices. Often triggered by billing corrections, high-volume periods, or system glitches.

100%
of the charge is refundable
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Unused Labels

Labels created but never scanned still get billed. Cancelled shipments, re-created labels, and unused platform-generated labels all cost you.

$0
owed for unshipped labels
๐Ÿข

Residential Surcharges

Carrier databases misclassify commercial addresses as residential, adding $4+ per package in surcharges you don't owe.

$4+
per misclassified address

Start recovering billing errors today. Zero upfront cost.

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Duplicate Charges

Same Package, Billed Twice

It's more common than you'd think for carriers to bill the same shipment twice across invoices, especially during high-volume periods or when billing corrections are applied. These duplicates are buried in hundreds of line items and nearly impossible to catch manually.

โœ“ Cross-reference every tracking number across all invoices
โœ“ Catch partial surcharges billed separately a second time
โœ“ Identify re-billed corrections that were already paid
โœ“ Automate dispute filing with full supporting documentation
100%
of the duplicate charge is refundable when identified. You've already paid it once. The full amount comes back.

Unused Labels

Created But Never Shipped

Labels that are generated but never scanned by the carrier still get billed. Whether a shipment was cancelled, re-created with a new label, or simply never dropped off, you shouldn't be paying for it. This is especially common with multi-carrier platforms and marketplace integrations.

โœ“ Detect labels with no pickup or delivery scan within the billing window
โœ“ File void requests and credits before carrier deadlines
โœ“ Catch labels from shipping software that were never used
โœ“ Verify original label isn't billed alongside replacements
$0
is what you should pay for a label that was never shipped. If it wasn't scanned, you're owed a full refund.

Residential Surcharge Errors

Commercial Addresses Billed as Residential

Carriers add a residential surcharge when they classify a delivery address as residential. But their databases aren't always accurate. Businesses frequently get charged residential rates for deliveries to commercial locations. At scale, these small per-package errors become a significant monthly overcharge.

โœ“ Verify every address classification against commercial databases
โœ“ Dispute incorrect residential surcharges with the carrier
โœ“ Monitor corrected addresses so errors don't reappear
โœ“ FedEx charges $4.40+ and UPS charges $4.25+ per misclassified package
$4+
per package in unnecessary surcharges. At 1,000 misclassified packages a month, that's $4,000+ recovered.

Stop Overpaying on Shipping

You only pay when we recover refunds. Zero upfront cost, zero risk.